Welcome to GRAM!
We passionately present to you exclusive fragrances from around the world, crafted for true
connoisseurs. Our mission is to offer a refined selection of perfumes that will highlight your
individuality in any situation. Our Values:
- Quality: We curate only the most sophisticated and high-quality products.
- Customer Satisfaction: Your happiness and satisfaction are our top priorities.
- Authenticity: We guarantee 100% originality of each bottle.
Guaranteed Originality:
At GRAM, we assure you that all our products are 100% original and authentic. Our exquisite
fragrances are sourced directly from authorized distributors and esteemed manufacturers. Why Choose Us?
- Genuine Products: We offer only the finest, with no imitations or replicas.
- Trusted Suppliers: Our partnerships are with reputable and distinguished suppliers.
- Satisfaction Guaranteed: We stand firm in our confidence regarding the quality of our
offerings.
Information for Customers:
We are here to assist you with any inquiries or issues you may have. Our customer support is
dedicated to ensuring you have the best shopping experience. Customer Support:
- Email: [email protected]
- Phone: +48 417 874 FAQs:
Visit our FAQ section for answers to common questions.
Costs and Delivery Methods:
We offer a variety of delivery options to suit your needs. Delivery Costs:
- Standard Delivery (InPost, ORLEN Paczka): 9.99 PLN (Free for orders over 699 PLN)
- Express Home Delivery (Kurier InPost, Kurier DHL): 16.99 PLN Delivery Times:
- Standard Delivery: 4-6 business days International Shipping:
- Available to select countries. Please check our shipping policy for more details.
Payment Methods:
We accept a variety of payment methods for your convenience. Accepted Payment Methods:
- Credit/Debit Cards: Visa, MasterCard, BLIK, Apple Pay, American Express
- PayPal
- Bank Transfer
- Gift Cards Secure Payments:
Your payment information is processed securely. We do not store credit card details nor have
access to your credit card information.
Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your order,
you can return it within 14 days of receipt. Return Policy:
- Items must be unused and in their original packaging.
- Include the receipt or proof of purchase. How to Return:
- Contact our customer service team to initiate a return.
- Ship the item back to us using the provided return label. Refunds:
- Refunds will be processed within 6-14 business days after we receive the returned item.
Frequently Asked Questions (FAQ): Q: Can I collect my order in person? A: No, we do not currently offer pickup options. Q: Are the perfumes sold in the store original? A: Yes, all products available in the GRAM store are original. Q: Can I return purchased products? A: Yes, you have 14 days from the date of receipt to return items. The product
must be unused, without any signs of use or testing, and in its original packaging.
Safe Shopping:
Your safety and protection are our top priorities. We employ advanced security measures to
safeguard your personal information.
Secure Website:
• SSL Encryption: Ensures your data is encrypted and fully protected.
• Secure Payment Gateway: We use trusted and secure payment processors. Privacy Policy:
• We respect your privacy and do not share your information with third parties.
For more details, please refer to our Privacy Policy.
Store Regulations:
We are committed to providing a fair and transparent shopping experience. Terms and Conditions:
By using our website, you agree to the terms and conditions set forth.
For more detailed information, please review our full terms and conditions available on the
site. Code of Conduct:
We expect all customers to treat our staff and fellow shoppers with respect. Any form of
inappropriate behavior or harassment will not be tolerated.
Privacy and Cookie Policy:
We take your privacy seriously. This policy outlines how we collect, use, and protect your
personal information. Information Collection:
We collect data that you provide when creating an account, placing an order, or contacting our
support team. Cookies are also used to enhance your shopping experience. Use of Information:
Your information is used to process orders, provide customer support, and improve our website
and services. Information Protection:
We implement security measures to safeguard your data. For more details, please refer to our
full Privacy and Cookie Policy.
Purchase Security:
We prioritize the security of your shopping experience. Our website is designed to ensure safe
and secure transactions. Secure Transactions:
All transactions are encrypted using SSL technology, ensuring the protection of your payment
information. We do not store any payment card details. Fraud Prevention:
We monitor transactions to detect any fraudulent activity. If any suspicious activity is
identified, we will contact you for verification.